Thank you for shopping with Fashion Designers Studio. We take pride in offering high-quality designer products tailored with care. Please read our Refund Policy carefully to understand how refunds are processed.
Refunds are applicable only under the following conditions:
• You received the wrong product.
• The item has a manufacturing defect.
• The product was damaged during transit (must be reported immediately upon delivery).
Refunds are not provided for:
• Customized or made-to-measure products
• Items used, washed, altered, or with tags removed
• Minor color or texture differences caused by lighting, screen resolution, or hand-crafted variations
• Refunds are not applicable for customized or personalized items, as they are specially crafted based on customer-provided measurements, preferences, and instructions.
• Once production begins, customized orders cannot be cancelled or refunded.
To process a refund request:
• Customers must provide an unedited video of the package opening from start to finish, clearly showing the shipping label, condition of packaging, and product.
• Requests without valid video proof will not be accepted.
• Refund requests must be submitted within 24 hours of the order being delivered or dispatched (as applicable).
• Requests raised after the 24-hour window will not be eligible.
Once the returned product is received:
• Our quality check team will inspect the item to verify the issue.
• Refund approval will be provided only after successful inspection.
• If the claim is denied due to non-compliance (used items, missing tags, incorrect reasons, etc.), the product will be shipped back to the customer.
• If approved, refunds will be processed to the original payment method within 7–10 working days.
• Processing times may vary depending on your bank or payment provider.
• Shipping charges, COD charges, and convenience fees (if any) are non-refundable.
• If a prepaid order cannot be delivered due to an incorrect address or multiple failed delivery attempts, shipping charges will be deducted before issuing a refund.
In certain cases, customers may choose to receive:
• A replacement of the same product
• A different product of equal value (subject to approval and availability)
Refunds will be prioritized only when replacement is not possible.
For refund queries, please reach out to us with your order details and video proof:
Email: FashionDesignersStudio@gmail.com
Phone: +91 9492454508
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